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Terms of service

Last Updated: June 29, 2025

Welcome to Tohafa. By using our website or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms and conditions referenced herein or available via hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

1. INTRODUCTION TO TOHAFA

This website is operated by M/S Tohafa, a company registered under Indian law. Throughout the site, the terms “we,” “us,” and “our” refer to Tohafa. By accessing or using any part of the website, you engage in our “Service” and agree to be legally bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using the website or any services.

For assistance, contact: support@tohafa.com

2. TERMS OF USE

We may revise these Terms at any time. Continued use of the website following changes indicates your acceptance. We also reserve the right to modify or discontinue services or pricing without notice.

3. ELIGIBILITY

To use this site, you must be at least the age of majority in your region. Minors must use the site only with guardian supervision. We reserve the right to deny service to any individual at our discretion.

4. ACCOUNT REGISTRATION

You may access some features without registration. However, to make purchases, you must provide accurate, up-to-date information. You're responsible for safeguarding your account credentials. Any misuse of your account is your responsibility.

5. PRIVACY POLICY

By agreeing to these Terms, you also accept our Privacy Policy. Your data is protected in accordance with applicable Indian laws, including the Information Technology Act, 2000.

6. PRODUCT TERMS

All orders are subject to availability and confirmation upon payment. Colors shown on screen may vary slightly. We reserve the right to:

  • Limit or refuse sales

  • Cancel orders in case of pricing or inventory errors

  • Restrict promotional codes to one per order

7. PRICING & MODIFICATIONS

All prices are subject to change without notice. We reserve the right to modify or discontinue products/services at any time. We are not liable for any price changes or discontinuations.

8. SHIPPING & DELIVERY

  • Orders are dispatched within 24 hours.

  • Estimated delivery timelines vary by location.

  • A tracking ID will be shared via email.

  • We are not responsible for delays caused by third-party carriers.

9. CANCELLATION POLICY

  • Orders may be canceled within 6 hours of placement.

  • Cancellations after dispatch will not be accepted.

10. RETURN & REPLACEMENT POLICY

  • Claims for damaged items must be raised within 7 days of delivery.

  • A parcel opening video is required for damage verification.

  • Refunds or replacements will be issued after successful verification.

11. PAYMENT TERMS

We accept all major online payment methods. We are not responsible for:

  • Unauthorized use of cards or accounts

  • Transaction failures

12. THIRD-PARTY TOOLS & LINKS

We may offer access to third-party tools or websites. These are provided “as is” without warranties. Your interaction with third parties is solely at your risk.

13. PROHIBITED USES

You are strictly prohibited from:

  • Uploading malware or malicious content

  • Using the website for illegal or immoral purposes

  • Infringing intellectual property rights

  • Misrepresenting your identity

Violating these terms may lead to immediate termination of access.

14. INTELLECTUAL PROPERTY

All content on this website—including text, images, graphics, logos, and code—is the property of Tohafa. Any unauthorized use is prohibited.

15. LIMITATION OF LIABILITY

Tohafa is not liable for indirect, incidental, or consequential damages arising from your use of the website or services.

16. INDEMNIFICATION

You agree to indemnify and hold Tohafa and its affiliates harmless from any claim arising from your breach of these Terms or violation of applicable laws.

17. TERMINATION

These Terms remain in effect until terminated by either party. We may terminate access without notice for violation of Terms. Outstanding obligations will survive termination.

18. GOVERNING LAW & DISPUTES

These Terms are governed by the laws of India. All disputes shall be resolved via arbitration under the Arbitration and Conciliation Act, 1996, seated in New Delhi, in English.

19. JURISDICTIONAL LIMITATION

Products sold on tohafa.com are intended for delivery within India only. We make no claims regarding their appropriateness for use in other regions.

20. USER-GENERATED CONTENT

If you submit any reviews, photos, or comments (collectively “Submissions”), you grant Tohafa an unrestricted, royalty-free, perpetual right to use, reproduce, and publish such content in any format and media. You affirm that:

  • Your submissions do not infringe any third-party rights.

  • Content is not offensive, defamatory, or unlawful.

  • You will not impersonate any person or misrepresent your identity.

We may remove any content at our discretion.

21. COOKIE & TRACKING POLICY

Tohafa uses cookies and other tracking technologies to enhance user experience, analyze site usage, and deliver personalized ads. By using our website, you consent to our use of cookies in accordance with our Privacy Policy.

22. INTERNATIONAL ORDERS

While Tohafa currently ships only within India, if international delivery is enabled in the future, additional shipping charges, customs duties, and taxes may apply. The customer will be responsible for compliance with local laws and regulations.

23. MISCELLANEOUS

  • Assignment: You may not assign your rights under these Terms.

  • Severability: If any provision is unenforceable, the remaining remain valid.

  • Waiver: Our failure to enforce any right does not constitute a waiver.

  • Force Majeure: We are not liable for delays beyond our control.

For any questions, please contact: support@tohafa.com

By using our services, you confirm that you have read, understood, and agreed to these Terms of Service.