Welcome to Tohafa. These Terms & Conditions govern your use of our website tohafa.com and every purchase you make. By accessing our platform, browsing our collections, or placing an order, you agree to be bound by these terms in full. Please read them carefully.

If you do not agree with any part of these Terms & Conditions, please refrain from using our website.

1. Acceptance of Terms

By visiting, browsing, or making a purchase on tohafa.com, you confirm that you accept these Terms & Conditions in their entirety. We reserve the right to update these terms at any time without prior notice. The most current version will always be available on this page.

2. Products & Handcrafted Nature

Tohafa specializes in aromatic candles, personalized hampers, and luxury gifts. As many of our products are handcrafted, please note that there may be minor variations in color, texture, or finish compared to the images shown online. We make every effort to display our product information accurately, but we do not warrant that all content is error-free.

Please follow all safety instructions provided with our fragrance products (e.g., candle burning guidelines). Tohafa is not responsible for any issues arising from the misuse of products.

3. Pricing & Availability

All prices on tohafa.com are in Indian Rupees (INR) and include applicable taxes. We reserve the right to modify or discontinue any product at any time. If an item you ordered becomes unavailable after confirmation, we will notify you promptly to offer a restock timeline or a full refund.

4. Orders & Confirmation

Your order is confirmed once you receive an official order confirmation from us. Please ensure your delivery address, pincode, and contact number are accurate. Tohafa is not responsible for delayed deliveries caused by incorrect customer information.

5. Payment Terms

We accept secure payments via UPI, credit/debit cards, net banking, and Cash on Delivery (COD) on eligible pin codes. All online payments are processed through secure, trusted third-party gateways. We do not store your banking credentials on our servers.

6. Shipping & Delivery

We take great care in packaging our fragile fragrance and gift products. Orders are typically processed and dispatched within 1-2 business days. For detailed timelines and delivery procedures, please refer to our dedicated Shipping Policy page.

7. Returns, Refunds & Exchanges

Given the delicate nature of our gift products, returns are accepted only if you receive a damaged or incorrect item. Please raise a request within 3 days of delivery with an unboxing video as proof. Refer to our Refund Policy for detailed eligibility and procedures.

8. Intellectual Property

All content on tohafa.com, including product images, our brand logo, website design, and descriptions, is the exclusive intellectual property of Tohafa. Unauthorized reproduction or commercial use of our content is strictly prohibited.

9. User Conduct

By using our website, you agree not to engage in fraudulent activities, place fake orders, or attempt to disrupt our website systems. We reserve the right to suspend or ban any user who violates these terms.

10. Limitation of Liability

Tohafa shall not be liable for any indirect or consequential damages arising from the use of our products. Our total liability shall not exceed the amount paid for the specific order in question.

11. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, Uttar Pradesh.

12. Contact Us

If you have any questions or clarifications regarding your order or our policies, our support team is happy to help (Monday to Saturday, 10:00 AM – 9:00 PM):

• Phone / WhatsApp: +91 8595576850
• Email: tohafa2023@gmail.com