At Tohafa, we are deeply committed to protecting the privacy and personal information of every individual who visits our website, browses our beautiful collections, or places an order with us. This Privacy Policy explains in clear and simple terms what information we collect, why we collect it, how we use it, and how we keep it safe.

By visiting tohafa.com and using our services, you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully so you are fully informed about how your data is handled when you interact with our brand.

1. Who We Are

Tohafa is a premium gifting and home fragrance brand based in Ghaziabad, Uttar Pradesh. We specialize in bringing joy and warmth to your spaces through our wide range of products, including aromatic candles, corporate gifts, wedding favors, bath salts, and personalized hampers, all available through our official website tohafa.com.

• Business Name: Tohafa
• Address: K-10, Karpuri Puram, Sadarpur, Govindpuram, Ghaziabad, Uttar Pradesh 201001
• Phone / WhatsApp: +91 8595576850
• Email: tohafa2023@gmail.com

If you have any questions or concerns regarding your privacy or this policy, you can reach out to us directly at the contact details above.

2. What Information We Collect

When you visit our website or place an order for our gifting hampers or candles, we may collect the following types of information:

Personal Information You Provide Directly:

• Full name
• Email address
• Phone number
• Delivery and billing address (including city, state, and pincode)
• Payment-related details (processed securely through our trusted payment partners — we do not store your card or UPI details on our servers)
• Any personalized messages, custom gift notes, or queries you send us via contact forms, email, or WhatsApp

Information Collected Automatically:

• IP address and browser type
• Pages visited on our website and time spent on each page
• Device type (mobile, desktop, tablet)
• Referring website or source through which you found us
• Cookies and similar tracking technologies

Order & Transaction Information:

• Products ordered, order value, and order history
• Shipping and delivery tracking details
• Return, refund, or exchange requests raised by you

We only collect information that is genuinely necessary to provide you with a smooth, delightful shopping experience and to improve our services.

3. How We Use Your Information

The information we collect is used for the following purposes:

• To Process & Fulfill Your Orders: Your name, address, phone number, and payment information are used to confirm, beautifully pack, and safely deliver your gifts and candles to you or your loved ones accurately and on time.
• To Communicate With You: We use your email and phone number to send order confirmations, dispatch notifications, tracking details, and delivery updates. We may also contact you to confirm custom gifting details.
• To Improve Our Website & Products: Anonymous and aggregated browsing data helps us understand how customers interact with our website, which fragrances or hampers are popular, and where we can improve the overall shopping experience.
• To Send Promotional Communications: With your consent, we may occasionally send you information about new candle launches, festive collections, special offers, or discount codes via email or WhatsApp. You can opt out of these communications at any time.
• To Prevent Fraud & Ensure Security: We may use your information to detect and prevent fraudulent transactions, unauthorized access, and misuse of our platform.
• To Comply With Legal Obligations: In certain situations, we may be required to share your information with regulatory or legal authorities if mandated by applicable Indian law.

4. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your browser — to enhance your browsing experience. Cookies help us remember your preferences, keep your favorite items in your cart, and understand how visitors use our website.

• Essential Cookies: Required for the website to function properly. These keep you logged in and remember your cart contents.
• Analytics Cookies: Used to understand how visitors navigate our website. This data is anonymous and helps us improve our site design.
• Marketing Cookies: Used to show you relevant advertisements and promotions based on your browsing behavior.

You can control or disable cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the smooth functionality of our website.

5. How We Share Your Information

Tohafa does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We only share your information in the following limited situations:

• With Logistics & Courier Partners: Your name, phone number, and delivery address are shared with our shipping partners solely to ensure your delicate items reach you safely.
• With Payment Gateways: Your payment information is processed securely through trusted third-party payment gateways. We do not store or have access to your complete card, UPI, or net banking details.
• With Technology Service Providers: We work with trusted third-party service providers for website hosting, analytics, and email communication. They are only given access to the information necessary to perform their specific tasks on our behalf.
• With Legal Authorities: If required by law, court order, or government regulation, we may disclose your personal information to the appropriate authorities.

6. Data Security

We take the security of your personal information very seriously. Tohafa uses industry-standard security practices to protect your data from unauthorized access, alteration, disclosure, or loss. Our website uses SSL (Secure Socket Layer) encryption to ensure that any information you submit is transmitted securely.

While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. In the unlikely event of a data breach, we will notify affected users as required by applicable law.

7. Data Retention

We retain your personal information only for as long as it is necessary to fulfill the purposes described in this policy, or as required by law. Order-related information may be retained for accounting, tax, and legal compliance purposes for a period mandated by Indian regulations.

If you would like us to delete your personal data, please contact us at tohafa2023@gmail.com.

8. Your Rights as a User

As a user of tohafa.com, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: If any of your personal information is inaccurate or incomplete, you can ask us to update it.
• Right to Deletion: You can request that we delete your personal data from our records, subject to any legal obligations we may have to retain it.
• Right to Opt Out: You can opt out of receiving promotional emails or WhatsApp messages from us at any time.

To exercise any of these rights, please contact us at tohafa2023@gmail.com or call us at +91 8595576850.

9. Third-Party Links

Our website may contain links to third-party websites or our social media platforms (like Instagram and Facebook). Please note that once you leave tohafa.com, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external websites you visit.

10. Children's Privacy

Tohafa's products and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. When we make significant changes, we will update the policy on our website. Continued use of our website after any changes constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us. We are always happy to help.

• Phone / WhatsApp: +91 8595576850
• Email: tohafa2023@gmail.com
• Address: K-10, Karpuri Puram, Sadarpur, Govindpuram, Ghaziabad, Uttar Pradesh 201001
• Website: tohafa.com

Our support team is available Monday to Saturday, 10:00 AM – 9:00 PM.