At Tohafa, we take great pride in crafting and curating premium gifting, bath salts, and home fragrance products. Because our items are delicate and carefully packed, we have tailored our shipping and return policies to ensure you have the best possible experience while keeping the products safe.
SHIPPING POLICY
1. Order Processing Time
All orders are processed and dispatched within 1 to 2 business days (excluding Sundays and public holidays). Once your order is dispatched, you will receive a confirmation email or WhatsApp message with your tracking details.
2. Delivery Timelines
We partner with trusted courier services to deliver your gifts safely to your doorstep. Estimated delivery times are as follows:
- Delhi NCR & Uttar Pradesh: 2 to 3 business days
- Rest of India: 3 to 5 business days
Note: Delivery times may vary slightly depending on your location, extreme weather conditions, or festive season rushes.
3. Shipping Charges
Shipping charges are calculated at checkout based on the weight of your order and your delivery location. We occasionally run free shipping promotions, which will be automatically applied or highlighted on our website.
4. Order Tracking
Once your package leaves our facility, you can easily track its journey using the tracking link provided in your dispatch confirmation message.
RETURN & REFUND POLICY
1. Returns & Exchanges
Due to the delicate and consumable nature of our products (aromatic candles, bath salts, and personalized hampers), we do not accept returns or exchanges for change of mind. All sales are final.
2. Damaged, Defective, or Incorrect Items
We pack every Tohafa box with immense care, but if your item arrives damaged in transit, or if you receive an incorrect product, we are here to make it right.
To be eligible for a replacement or refund, you must strictly follow these steps:
- Raise a request within 3 days of receiving the delivery.
- Provide a clear unboxing video from start to finish, showing the seal being broken, the package being opened, and the damaged/incorrect item. This is mandatory for us to process the claim with our courier partners.
3. How to Raise a Request
Please send your order number, a brief description of the issue, and the unboxing video to us via:
- WhatsApp: +91 8595576850
- Email: tohafa2023@gmail.com
Our support team will review your request within 24-48 hours and provide a resolution (either a free replacement of the same item or a refund to your original payment method).
4. Refund Processing
If a refund is approved, it will be processed back to your original payment method within 3 to 5 business days. For Cash on Delivery (COD) orders, our team will securely request your bank account or UPI details to transfer the refund amount.
5. Order Cancellations
If you wish to cancel your order, please contact us within 12 hours of placing it. Once an order has been packed or dispatched from our facility, it cannot be canceled.
Contact Us
If you have any further questions about your order's shipping status or our return policy, we are always happy to help!
- Phone / WhatsApp: +91 8595576850
- Email: tohafa2023@gmail.com
- Address: K-10, Karpuri Puram, Sadarpur, Govindpuram, Ghaziabad, Uttar Pradesh 201001
- Working Hours: Monday to Saturday, 10:00 AM – 9:00 PM
