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Refund policy

At TOHAFA, we take great care in delivering premium quality scented candles that delight your senses. However, if you receive a damaged product, we’re here to help.

Eligibility for Refund or Replacement

  • You may request a refund or replacement only if the product received is damaged or defective.

  • The request must be raised within 7 days of delivery.

  • A clear parcel opening video is mandatory as proof for all claims related to damage.

    • The video must show the unopened package being opened in a single shot (without cuts/edits), clearly revealing the damaged product inside.

How to Request a Refund or Replacement

  1. Email us at [tohafa2023@gmail.com or WhatsApp us at [+91 8595576850] within 7 days of receiving the order.

  2. Include:

    • Order ID

    • A short description of the issue

    • The parcel opening video

  3. Once we receive and verify your claim, we will:

    • Ship a free replacement, OR

    • Issue a full refund, based on the company’s discretion and product availability.

Please Note:

  • Requests without an opening video will not be eligible for return/refund.

  • Candles that are used, burnt, or altered in any way will not be considered for return.

  • Minor variations in scent or packaging design due to handmade nature may not qualify as damage.

We appreciate your understanding and support as we strive to bring you thoughtfully crafted candles with love and care.