Tohafa Shipping Policy:
At Tohafa.com, we are committed to ensuring a seamless and efficient delivery experience for our valued customers. Our Shipping Policy is designed to provide you with clear information about our shipping process, delivery times, and how to track your orders. Please take a moment to familiarize yourself with the details below:
Shipping Method and Delivery Time:
We strive to deliver products purchased from Tohafa.com in excellent condition and in the fastest time possible. For most orders, we use the standard shipping method, and you can expect your products to be delivered within 7-8 business days.
Order Cancellation and Refunds:
If you decide to cancel your order before it is shipped, or if the order is lost or undelivered to your preferred location, we will initiate a full refund, including any shipping charges you might have paid online.
In case you cancel your order after it has been shipped, please note that the customer will be responsible for the shipping and return charges, as informed by the shop.
Return Shipping Charges:
If you choose to return an order delivered to you, return shipping charges will be deducted from your refund. Additionally, for accounts with return behavior that violates our fair usage policy, a delivery charge of Rs. 149 will be deducted from the customer’s refund.
Checking Order Status:
To check the status of your order, log into your account and navigate to the “Order History” section under your Account page on our Website/M-site. Click on the specific order you want to track and then select “Track Order” on the next page to view the exact order status.
If you encounter any issues related to tracking your order, feel free to reach out to us at info@tohafa.com, and we’ll be happy to assist you.
Courier Partners:
All orders placed on Tohafa.com are dispatched through reliable courier partners, such as Blue FedEx, Xpressbees, Delhivery, and others. Rest assured, your package is in safe hands and will be delivered to you efficiently.
Partial Orders or Damaged Packets:
In case you receive a partial item, partial order, or an untenanted/void packet, please notify us about the pilferage within 48 hours of delivery. To assist us in the investigation, please keep the following pointers in mind:
Do not use the item for which the claim is being raised.
Provide a short description of the case, and we may ask a few questions to better understand the scenario.
Provide snapshots of the packet and other boxes (if any) showing any tampering or damage.
For prepaid orders, refunds will be processed after the investigation.
Please note that you may not be eligible for a refund if you fall into any of the following scenarios:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box (if any).
Pilferage claims made after 24 hours of product delivery.
Disposal of packaging within 3 – 4 days post-delivery, as we might need it for investigation.
Use of the item for which the claim was raised.
At Tohafa.com, we take your shopping experience seriously, and our dedicated support team is always available to assist you. Should you have any questions or concerns about our Shipping Policy or any other matter, please do not hesitate to contact us at tohafa2023@gmail.com.
Thank you for choosing Tohafa.com. We are delighted to serve you with exceptional products and service, making your shopping experience a joyous one! Happy shopping!
