Welcome to Tohafa.com, your trusted online store for exquisite products! We strive to offer you the best shopping experience, and we stand behind the quality of our products. Please take a moment to familiarize yourself with our Exchange and Refund Policy:
Exchange or Refund
for Defective or Damaged Products:
We understand that sometimes unforeseen issues may arise with your purchase. Therefore, we only offer an Exchange or Refund in the case of a defective or damaged product.
Timeframe for Refunds
and Returns:
Our refund and returns policy lasts for 5 days from the date of receiving the product. If more than 5 days have passed since your purchase, we regret that we won’t be able to provide a full refund or exchange.
Eligibility for
Exchange:
To be eligible for an exchange, the customer must take the following steps within 5 days of receiving the order:
Click a clear image of the damaged item.
Record an unboxing video showing the damaged condition of the product.
Product Exchange Procedure:
If your product is eligible for an exchange, you need to ship the product to our warehouse address. Please contact our customer support at {email address} to initiate the exchange process.
Required
Documentation:
To complete your return, we require a receipt or proof of purchase. Kindly include this documentation when returning the product.
Refunds Process:
Once we receive and inspect your returned item, we will send you an email to acknowledge receipt. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and the credit will automatically be applied to your credit card or original method of payment within 2 days.
Late or Missing
Refunds:
If you haven’t received your refund yet, please follow these steps:
· Check your bank account again.
· Contact your credit card company, as there may be some processing time before the refund is officially posted.
· Contact your bank to inquire about any processing delays.
· If you have completed these steps and still haven’t received your refund, kindly get in touch with us at tohafa2023@gmail.com for further assistance.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange your product for the same item, please email us at tohafa2023@gmail.com. Once approved, send your item to:
C-35/2 Garima Garden
Near Shiv Sai Mandir
Sahibabad GZB U.P-201005
Shipping Returns:
You will be responsible for covering the shipping costs for returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location. To ensure the safe delivery of expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without these precautions.
Need Help?
If you have any questions or concerns regarding refunds and returns, please don’t hesitate to contact us at tohafa2023@gmail.com. Our dedicated support team is here to assist you and ensure your satisfaction.
Thank you for choosing Tohafa.com. We look forward to providing you with exceptional products and service!
Happy shopping!
